Shipping + Returns


Shipping Times

 

Nationwide Delivery (Non-Rural): Next working day

Rural Delivery: 2 - 3 working days

Delivery details Delivery targets
Business addresses (within CBD or suburban retail/business area) By 9am the next working day
Residential addresses The next working day
Rural Delivery addresses 2 - 3 working days
Saturday delivery By 12 noon
Island to Island economy 2 - 3 working days

Notes:
Delivery targets are guides only. We do not guarantee that your item will reach its destination with the delivery target.


All parcels are delivered by Courier Post

For overnight orders they must be placed before 1:30pm to be delivered the next day.

Our standard delivery service requires a signature.

Returns

More than Milk will complete returns in accordance with the Consumers Guarantee Act and Fair Trading Act. We do not offer refunds for change of mind. Most items are unable to be returned due to hygiene reasons once shipped.

Shipping Costs are Non Refundable.

More than Milk will repair any faulty products in the first instance, but may opt to replace with a new product if we deem it necessary to do so. The product must be shipped to us for inspection. We understand you may need your pump asap and we will work fast to complete this process as soon as we can.

Reminder: Consumable parts (Shields, Lines, Membranes and Bottles) are not covered under the warranty and are non-refundable. Any loss of suction issues are likely due to an assembly of the consumable parts or damage during incorrect sterilisation.


Many of these consumable parts do require replacement typically after 3 months use.