FAQs

Orders & Shipping

How much does shipping cost?

Please refer to our Shipping Policy page for the most up to date information regarding shipping prices. 

Can I track my order?

Yes once your order has been packed and collected by the courier from our factory you will receive tracking details to the email address you entered when you placed your order. 

Can I change the address on my order?

Possibly! BUT this is only possible if your order hasn’t been packed for dispatch. If you have made an error please email us as soon as you can and we can let you know if it is possible. 

How do pre-orders work?

You place an order like normal, add to cart and checkout and pay for your item. Once your preorder item arrives to us it will be shipped to you. Please note Pre-order arrival dates may be subject to change. 

My item is delayed or hasn't been delivered, what should I do?

Please email us at hello@morethanmilk.co.nz

Breast Pumps

How do I clean my breast pump parts?

Rinse with cold water. Warm soapy water wash with dishwashing liquid. Rinse with warm water

Either tip boiling water over the parts that touch milk or you can use our UV Sterilizer. Parts can be washed in the dishwasher using the top rack. Place on a paper towel or allow to air dry on a drying rack. 

Only sterilize/clean the parts that touch milk. The pump parts need to be sterilized after each use. This does not include the diaphragm. 

Do not need to clean the tubing. If you do notice moisture in the tubes, remove the tubes from the breast shields and turn the machine on for a few minutes until the moisture has gone. 

The diaphragm should not need to be cleaned. If you do find this is coming into contact with milk make sure you are sitting upright when pumping. Cleaning and sterilizing this part can cause issues with suction and wear and tear on the diaphragm causing it to need replacing. 

We recommend replacing your diaphragm, valve/membrane every 2-3 months with frequent expressing. This is across all breast pump brands.

How do I know which shield size to choose?

All our pumps come with a standard size shield ie 24/25mm depending on the model/brand. We suggest trying the shield size that comes with the pump as this will fit most. We recommend being fitted properly by a LC or your midwife/other health professional. If you are unable to do this we recommend going off comfort whilst pumping. Here is a graphic on how a shield suit fit to help give you some guidance. We offer different shield sizes for different pumps. 

Bellema Euphoria Plus comes with 25mm shields in the box. 21mm and 29mm inserts or soft shields are available for this also. 

Bellema Wearable Breast Pump - comes with a 24mm shield. We currently do NOT offer other shield sizes for this. 

Bellema Deluxe Wearable Breast Pump - comes with a 25mm shield. Also in the box is a 17mm and 21mm insert.

Which pump is best for me?

The Bellema Euphoria is a great all round pump. It is hospital grade, dual motor which means no suction reduction when double pumping and it also has independent controls so if you have a sore nipple on one side you can pump on a low setting and increase the setting on the other side. This pump is great for first time mums and is designed to increase supply. It also has a built in lithium battery You can pump both sides in 10 mins and it will pump 50% more milk in half the time. You can use it as a single pump also.

What size shield does it come with?

25mm. This is a standard size shield. You can also purchase a 21mm or 29mm insert.

How long does the battery last on Bellema products?

Bellema Euphoria Plus - 2.5 hours of on the go pumping time 

Bellema Wearable Breast Pump - 2 hours of on the go pumping time 

Bellema UV Sterilizer - can be used up to 20 times before needing to be recharged. They all have built in lithium batteries.

I have low milk supply, can I buy one of the wearable pumps?

The Bellema Wearable pumps are not hospital grade. They are recommended for mums with a good milk supply.

What is the best setting to pump in?

Start in the stimulation mode and once milk is flowing (your milk has let-down) switch to expression mode. All the modes are detailed in the pump booklet that came in the box with your pump. 

If you are finding pumping painful -try pumping on a low setting and you have the option of our soft shields (which come with the euphoria) or our 3D shields (which are for super sensitive nipples, or for mums who find pumping painful)

Do you hire breast pumps?

No sorry we do not offer hire pumps currently.

Are your breast pumps BPA free?

Yes they are.

I have an issue with my breast pump. Help! 

Check out our trouble shooting guide which should help with any issues you are having. If you still have questions or concerns email us at hello@morethanmilk.co.nz. Videos are helpful to email us if there are any issues. If we are unable to trouble shoot the issue via email we will request you send the pump back to us for an assessment, testing and a report. More than Milk will repair any faulty products in the first instance, but may opt to replace with a new product if we deem it necessary to do so. The product must be shipped to us for inspection. We understand you may need your pump asap and we will work fast to complete this process as soon as we can. Reminder: Consumable parts (Shields, Lines, Membranes and Bottles) are not covered under the warranty and are non-refundable. Any loss of suction issues are likely due to an assembly of the consumable parts or damage during incorrect sterilisation. 

Always pump on the lowest setting possible to get milk. This is to avoid nipple damage. 

Issues with suction does not mean there is something wrong with your breast pump motor. Check it is assembled correctly and if you have been cleaning/sterilizing the diaphragm this may need replacing. Any moisture in the diaphragm or tubing can also cause issues with suction. 

Many of these consumable parts do require replacement typically after 3 months use.

Breastfeeding Consultations

I have a breastfeeding question, can I email you?

For any individual advice we would need to make a time for a breastfeeding consultation. Please click here for a home consultation, here for a Zoom consultation, or here for an email consultation

I have ordered the Online Breastfeeding Program but how do I access it?

You will receive an automated email as soon as you place your order. Please check your spam folder. We cannot send you this email if you are not subscribed to our email list. If you unsubscribe you will not receive access. Any issues please contact us via our Contact page

 

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