FAQs
Orders & Shipping
How much does shipping cost?
For the latest shipping rates, please check out our Shipping Policy.
Can I track my order?
Absolutely! Once your order is packed and on its way, you'll receive tracking details via the email you used at checkout.
Can I change the address on my order?
Maybe! If your order hasn’t been packed yet, we might be able to help. Email us as soon as possible, and we’ll do our best to update it.
How do pre-orders work?
Just add the pre-order item to your cart, checkout, and pay as usual. Once the item arrives with us, we’ll ship it straight to you. Please note that pre-order dates can change.
My item is delayed or hasn't been delivered, what should I do?
If you’re experiencing delays, reach out to us at hello@morethanmilk.co.nz, and we’ll sort it out.
Breast Pumps
How do I clean my breast pump parts?
- Rinse with cold water.
- Wash in warm soapy water using dishwashing liquid, then rinse with warm water.
- Sterilize using boiling water or our UV sterilizer. (Parts can also go in the dishwasher—top rack only.)
- Let everything air dry on a drying rack or a clean paper towel.
Remember to only sterilize the parts that come into contact with milk, and do this after each use. The diaphragm doesn’t need to be cleaned unless it comes into contact with milk. If it does, double-check your pumping posture - try to sit upright.
Do I need to clean the tubing?
No need to clean the tubing as you do not want any moisture inside. If you do spot moisture, disconnect the tubes from the shields and run the pump for a few minutes until they’re dry.
How often do I need to replace parts?
With regular use, we recommend replacing the diaphragm, valves, and membranes every 2-3 months. This is across all breast pump brands.
How do I know which shield size to choose?
Our pumps come with a standard 24/25mm shield, which fits most users. For personalized advice, consult a lactation consultant, midwife, or healthcare provider. If that’s not possible, go by comfort. We also offer guidance and additional sizes to suit different needs.
What shield size does it come with?
If you’re experiencing delays, reach out to us at hello@morethanmilk.co.nz, and we’ll sort it out.
Which pump is best for me?
Bellema Euphoria: A powerful hospital-grade pump with dual motors for efficient, customizable pumping. Ideal for first-time mums and increasing supply.
Wearable Pump: Great for on-the-go mums with a good milk supply.
Deluxe Wearable Pump: We suggest upgrading to the Deluxe Wearable if you're not sure on your shield size, or if you're needing maximum portability. This fits in your bra easier than the standard wearable.
How long does the battery last on Bellema products?
Bellema Euphoria Plus: Up to 2.5 hours of pumping time.
Wearable Pumps: Around 2 hours, depending on settings.
UV Sterilizer: Up to 20 cycles before recharging.
I have low milk supply, can I buy one of the wearable pumps?
The wearable pumps are best for those with an established supply. For low supply, we recommend the hospital-grade Bellema Euphoria.
What is the best setting to pump in?
Start in stimulation mode, then switch to expression mode once you feel your milk let down. If pumping feels uncomfortable, lower the setting or try our soft or 3D shields for extra comfort.
Do you hire breast pumps?
Not at this time, sorry!
Are your breast pumps BPA free?
Yes, all our breast pumps are BPA-free.
I have an issue with my breast pump. Help!
Check out our troubleshooting guide which should help with any issues you are having. If you still need help, email us at hello@morethanmilk.co.nz. If we can’t resolve the issue remotely, we may ask you to send the pump back for assessment. We aim to get your pump back to you as quickly as possible.
- Low expressing volumes do not necessarily mean the pump is faulty.
- Videos are helpful to email us if there are any issues.
- Consumable parts (like shields, membranes, and bottles) are not covered under warranty and typically need replacing every 3 months.
- If we are unable to trouble shoot the issue via email we will request you send the pump back to us for an assessment, testing and a report.
- More than Milk will repair any faulty products in the first instance, but may opt to replace with a new product if we deem it necessary to do so. The product must be shipped to us for inspection.
Any tips for better pumping results?
Always pump on the lowest setting that works for you to avoid nipple damage.Many factors can contribute to low milk supply resulting in disappointing milk expressing amounts. Please seek advice from a LC, Midwife or your GP if needed.
I'm having suction issues?
If you notice suction issues, double-check that your pump is correctly assembled and the diaphragm is dry and intact. This is most likely due to incorrect assembly or damage during incorrect cleaning.
Issues with suction does not mean there is something wrong with your breast pump motor. Check it is assembled correctly and if you have been cleaning/sterilizing the diaphragm this may need replacing. Any moisture in the diaphragm or tubing can also cause issues with suction.
Many of these consumable parts do require replacement typically after 3 months use.